Holme Grange School – Helpdesk

Your Microsoft login details (or credentials) are your email and password.

To find out your email you need to have your computer login details, that is generally composed of the first letter of your name plus a dot and your surname. For example, if the first letter of my name is j, and my surname is smith. So, my username is j.smith and I will use it every time I need to log into the school computer or into my Microsoft Surface at home.

To find the email details, you need your username and add @holmegrange.org in front of it.

So, your email is:

[email protected]

Do not leave any space in between or use capital letters.

Your password would be the one the school issued for you or, in some cases, the password you chose when you changed it.

Did we answer your question? If not, click here to open a ticket.

Yes, you do. Your Microsoft email is your school email account. To find out your email, you need to have a username and add @holmegrange.org in front of it.

For example:

[email protected]

Your password would be the one the school issued for you or, in some cases, the password you chose when you changed it.

This email can be used to log in (authenticate) with Google or Microsoft accounts.

Did we answer your question? If not, click here to open a ticket.

Yes, you can. You can send us a password recovery and a new password will be issued to you.

Click hereto request a new password.

You will need to request a password reset. We will create a new password for you.

Click here to request a new password.

Your Microsoft credential is your email that has the following format:

[email protected]

The Surfaces are very high quality tablets which need to be looked after and regularly updated to ensure that it is fast and reliable.

Damages:

• Surfaces are covered by the Guaranteed Repair Service
• Any damaged Surfaces need to be reported to your teacher so that they can submit a ticket to IT:

o IT will inspect the damage to the Surface
o IT will prepare a temporary loan device
o IT will keep your Surface and accessories to send to the repairs centre
o IT will contact your form teacher when your device is repaired and ready to be
collected

Did we answer your question? If not, click here to open a ticket.

No, Surfaces are covered for loss.

1 - Hold the volume up button (on the left side) and the power button (on the right side) together for at least 40 seconds. This will take you into the bios screen. Even if the screen comes up with “Slide to shut down your PC”, or the Windows logo, keep holding the volume up and power buttons.

2 - Waiting for the screen "PC information" to come up.

3 - Once the above screen has come up, you can let go of the buttons. On the screen, press Exit (located on the left side) and then select Restart.

4 - Once the device has restarted, see if the keyboard now works!

Note: If the keyboard is still not working for any reason, please log a ticket on the parents helpdesk. We can then arrange a loan keyboard for the student and to send off their keyboard to Microsoft under warranty.

There isn’t a lot we can do with the pens, but first of all, make sure the surface screen is clean and doesn’t have anything stuck to it.

1 - Hold the volume up button (on the left side) and the power button (on the right side) together for at least 40 seconds. This will take you into the bios screen. Even if the screen comes up with “Slide to shut down your PC”, or the Windows logo, keep holding the volume up and power buttons.

2 - Waiting for the screen "PC information" to come up.

3 - Once the above screen has come up, you can let go of the buttons. On the screen, press Exit (located on the left side) and then select Restart.

4 - Once the device has restarted, see if the keyboard now works!

Note: If the pen is still not working for any reason, please log a ticket on the parents helpdesk.

The student needs to hand in their pen to IT (If no one is in the office, please have the student leave their pen with a note with their name on).

The student can then go to reception and ask to loan a pen from there. We can then send their pen to Microsoft under warranty.

This issue is usually down to the student pressing the button too hard. There is nothing we can do to fix this unfortunately.

Please log a ticket on the parents helpdesk.

The student needs to hand in their pen to IT (If no one is in the office, please have the student leave their pen with a note with their name on it).

The student can then go to reception and ask to loan a pen from there. We can then send their pen to Microsoft under warranty.

This issue is covered under our service agreement.

Please log a ticket on the parents helpdesk.

The student needs to hand in their device to IT (If no one is in the office, please have the student leave their device with a note with their name on).

A loan device will be installed and given to the student to use (This takes 2 hours to do, the student won’t have a device during this time). We can then send their device to our service provider for repair.

1 - Hold the volume up button (on the left side) and the power button (on the right side) together for at least 40 seconds. This will take you into the bios screen. Even if the screen comes up with “Slide to shut down your PC”, or the Windows logo, keep holding the volume up and power buttons.

2 - Waiting for the screen "PC information" to come up.

3 - Once the above screen has come up, you can let go of the buttons. On the screen, press Exit (located on the left side) and then select Restart.

4 - Once the device has restarted, see if the screen now works!

Note: If the keyboard is still not working for any reason, please log a ticket on the parents helpdesk.

The student needs to hand in their device to IT (If no one is in the office, please have the student leave their device with a note with their name on).

A loan device will be installed and given to the student to use (This takes 2 hours to do, the student won’t have a device during this time). We can then send their device to our service provider for repair.

Yes, you do. Your Google email is your school email account. To find out your email, you need to have a username and add @holmegrange.org in front of it.

For example:

[email protected]

Your password would be the one the school issued for you or, in some cases, the password you chose when you changed it.

This email can be used to log in (authenticate) with Google or Microsoft accounts.

Did we answer your question? If not, click here to open a ticket.

You will need to request a password reset. We will create a new password for you.

Click here to request a new password.

Your Google credential is your email that has the following format:

[email protected]

Microsoft TEAMS is a web-based desktop app, a framework that brings other apps together, including OneNote.  You can use OneNote or any Office 365 app directly, instead of using it on Microsoft TEAMS.

Did we answer your question? If not, click here to open a ticket.

You can request a new one. Charges will be applied. Click here to request a new pen.

Yes, you can. However, it may not be compatible. For that reason, we do recommend and only provide accessories issued by Microsoft. Did we answer your question? If not, click here to open a ticket.